Case Manager

Division / Program: 
Center for HOPE
Position Details
Opening Date: 
Thu, 06/18/2020
Position Summary: 
Center for Hope (CFH), a program of the Urban Affairs Coalition (UAC) is looking for an individual to fill the position of Case Manager. Under the supervision of the Director of Case Management and Social Services (DCMSS), the Case Manager will assist and support the DCMSS to achieve full compliance with the City of Philadelphia’s Office of Supportive Housing Shelter Support Services program. The Case Manager will carry a full case load and ensure the provision of services as prescribed by the City of Philadelphia’s Emergency Housing Standards. Also, this person will be responsible for arranging and coordinating ancillary services such as DPW benefits, Educational and Vocational Training, Intake/Orientation, Medical Services and Continuing Care/Follow up.
Key Duties & Responsibilities: 
  • Conduct intake and assessments for consumers, schedule appointments, make recommendations, coordinate services, compile reports, and keep necessary records/ case notes;
  • Create, maintain, update, and produce client charts, case notes, service plans, confidentiality agreements, and all other necessary documentation as required by the funder and administration;
  • Establish and maintain referral relationships with services providers;
  • Arrange DPA, Social Security, food stamps and medical assistance appointments to ensure timely and continued receipt of benefits;
  • Schedule psychiatric evaluations, medical referrals, and out-patient treatment services;
  • Identify social services resources for consumers to make appropriate referrals;
  • Make appropriate referrals to educational and vocational training programs;
  • Attend funding agency trainings as mandated by compliance requirements and mutually agreed with management and funding agency;
  • Attend and participate in company outreach events which support programs, if time permits and with an agreed upon schedule from supervisor;
  • Attend all mandatory staff functions, based on a pre-authorized schedule with your supervisor;
  • Other duties as assigned.
Education, Knowledge, Skills & Abilities: 
  • Bachelor’s degree in human services or related fields and 2-3 years of case management experience is required. An employment history of working with at risk populations including but limited to; the chronically homeless, those suffering with addiction and/or mental health issues, those with a criminal history, intellectual disabilities, VETs, medically fragile and adults 18 years or older is preferred. 
  • Must be computer literate (Microsoft Office products). A working knowledge on how to create and produce case notes, service plans, and Outlook is preferred.
  • Knowledge of the basic principles, practices and procedures involved in a shelter facility;
  • Knowledge of the drug and alcohol abusing subculture and criminal behavioral;
  • Knowledge of individual and group behavior and the effective ways of working with these behaviors;
  • Knowledge of the physical and emotional characteristics, manifestations of alcohol and drug dependency and criminal behavior;
  • Ability to work effectively with people and aid them in utilizing available resources;
  • Ability to establish and maintain effective working relationships with residents, other members of staff, outside agencies, shelter system and the general public;
  • Ability to communicate effectively, both verbally and in writing;
  • Ability to initiate and maintain contacts with social service agencies, educational and vocational programs, etc.;
  • Ability to organize a large case load and an extensive information system;
  • Ability to organize time, prioritize assignments; including the ability to work flexible hours outside of routine 9am to 5pm office schedule as required;
  • Ability to accept supervision to effectively learn case management functions.
Contact Info
Contact Info: 
Forward cover letter and resume