Program Manager

• Work with a team of Program Coordinators to:
  • Recruit worksites and assist worksites with the application and approval process.
  • Proper management of the youth enrollment process. This will include developing processes to meet the in person and virtual needs of the program.
  • Develop a process to determine youth interests and needs which will inform the placement process.
• Work with the Curriculum Coordinator to:
  • Identify best practice resources and methods for delivering participant orientations, mentoring, workshops, and enrichment activities;
  • Assist with logistics for guest speakers and workshops & youth professional development days;
  • Assist with the coordination and scheduling of youth orientations, worksite orientations, and youth professional development days.
• Manage a team of approximately 10 Program Mentors to ensure:
  • Oversight of worksite safety and troubleshooting workplace issues and concerns;
  • Accurate and timely youth timesheet collection and pay distribution;
  • Youth mentoring and professional development, including weekly workshops and completion of contextual learning projects;
  • Timely and accurate completion of pre- and post-assessments, satisfaction surveys, and other paperwork required by the funder or Program Director.

March to June

• Oversee worksite recruitment and enrollment, which includes identifying suitable worksites, conducting outreach, and completing all appropriate paperwork including background check clearances for worksite supervisors;
• Oversee related data entry and file maintenance, ensuring accurate data collection and consistent, transparent, quality communication flow both internally and externally;
• Coordinate with Program Director to ensure accurate and timely responses to inquiries from worksites regarding program details and requirements;
• Oversee the recruitment and enrollment of youth participants, which includes conducting outreach, completing an extensive enrollment process including applicable paperwork and youth background check clearances, and conducting orientation sessions;
• Responsible for placement of youth participants at worksites, in coordination with other key staff;
• Coordinate with Program Director to ensure accurate and timely responses to inquiries from youth applicants and their families regarding program details and requirements.

July to September

• Oversee worksite and program implementation;
• Continue to troubleshoot any remaining issues with youth enrollment, clearances, and placement;
• Continue to troubleshoot worksite paperwork and clearance issues;
• Serve as centralized point of contact for issues and concerns from worksites, which may require coordination with other managers and staff to resolve;
• Oversee the collection and entry of youth timesheets to ensure accurate and timely youth wage payments;
• Coordinate with Data and Information Manager to troubleshoot payroll issues with worksites and youth participants;
• Support program close-out, including reviewing staff reports and ensuring files are complete and stored neatly;
• Perform other related duties as required to ensure program quality and funder compliance.

KNOWLEDGE AND SKILLS:

• Must be a flexible, communicative, and agile team player, able to coordinate and share resources and data;
• Strong project management skills with the ability to manage a diverse staff, a large volume of data, and troubleshoot a large volume of inquiries;
• Ability to deescalate conflict and stay cool under pressure;
• Strong inquiry and conflict resolution skills;
• Must be able to multi-task while meeting programmatic benchmarks and deadlines;
• Good organization skills and detailed-oriented;
• Must be comfortable working with youth ages 14 -18;
• Must be willing to work some non-traditional hours, as needed;
• Most tasks and responsibilities can be done remotely but must be available in-person as needed to support the program;
• Must be a self-starter with good time management skills;
• Experience with a Learning Management System is preferred;
• Excellent verbal and written communication skills; customer-service oriented; and
• Must be a self-starter with good time management skills.

EDUCATION AND WORK EXPERIENCE:

• Bachelor’s degree in a related field or equivalent experience;
• A minimum of 2-5 years’ experience in program management, preferably with experience in large-scale program management;
• Experience mentoring and/or teaching youth ages 14-18;
• Experience leading and managing a diverse team required;
• Experience working in the nonprofit sector preferred;
• Proficient level of digital literacy using a variety of platforms and tools; and
• Proficient in Microsoft Office software, including Word, PowerPoint, and Excel.

The candidate for this position may be subject to any of the following screenings as part of the pre-employment process: Motor Vehicle Report (MVR), PA Criminal Background Check, PA Child Abuse Clearance, FBI fingerprint, and drug/alcohol screen.

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