Please Touch Museum
Position Details
Opening Date: 
Mon, 06/18/2018
Program Summary: 
Please Touch Museum, the Children’s Museum of Philadelphia (PTM) was founded in 1976 and was the first children’s museum to focus exclusively on young children ages birth to seven. PTM is multidisciplinary, providing exhibits and programs in the visual and performing arts, including theater, music and dance, literacy, humanities, math and science. PTM’s exhibits are themed environments that are hands-on and interactive helping children to learn, develop and practice the skills and social skills they need to be ready for and successful in school and in future careers. The mission of Please Touch Museum is to change a child’s life as they discover the power of learning through play. In 2008 PTM moved to Memorial Hall in Fairmount Park, a National Historic Landmark Building built for the 1876 Centennial Exhibition.
Position Summary: 
Senior Director of Museum Experience and Education (Director) is responsible for developing the strategy and implementing the plan for Please Touch Museum’s mission aligned informal learning experiences and programs. Reporting directly to the President and CEO, the Director, will oversee an integrated Museum Education and Guest Experience department. The Director will work closely with the Chief Engagement Officer in developing learning experiences and programs which connect to the strategy for all exhibits, both temporary and permanent. The Director will be responsible for overseeing the evaluation of all learning experiences and programs and support the Chief Engagement Officer on the overall research agenda for the Museum. The Director will work closely with the Chief Development Officer to provide background and other relevant information related to grant proposals and reports and participate in determining the contributed revenue plan for the Museum as related to Museum Experience and Education initiatives. The individual will work to support the Museum’s goal to be a leading 21st century children’s museum providing the highest quality in educational programming and guest experiences. The Director will demonstrate an appreciation of the interface of content rich learning through play experiences as part of the guest experience that all visitors to PTM expect and deserve. They are expected to have demonstrated a commitment to outcomes measures and a willingness to support PTM’s strategic imperative to participate in evaluation and research. The Director will provide dynamic leadership, strategy development and operational management including evaluation of programs. As a member of the Executive Team of Please Touch Museum, the Senior Director Museum Experience and Education contributes to the overall direction of the Museum and is responsible for planning, directing, and advancing the Museum’s strategic plan and aligning department goals and initiatives with the strategy, mission, vision and values of the organization.
Key Duties & Responsibilities: 
Essential Functions: 
  • Advocates for the Museum’s educational philosophy and incorporates it into all museum experiences and educational programming.
  • Provides guidance, mentoring and development of staff to assure the operational effectiveness and impact of all programs and activities related to the visitor experience within and outside of the Museum.
  • Uses latest information on early childhood learning and development and a curriculum focused approach to the development and evaluation of all programs to generate innovative educational programming and museum experiences.
  • Create and expand innovative informal and formal learning initiatives for children of all socio-economic levels, both in and outside the Museum
  • Oversees the Museum Experience and Education staff, to assure the highest quality standards in implementing museum experiences and programming.
  • Oversees job-specific training for Museum Experience and Education staff to ensure that staff maintain excellent visitor service standards and adhere to Museum policies, systems and procedures and use Museum spaces to bring exhibits and programs together for the benefit of the visitor.
  • Creates multi-generational experiences and programs to engage children and adults to interact together in exhibits and programs. 
  • Ensures Museum Experiences and Programming complies with best practice standards to assure continued accreditation of the Museum and is in good standing with its affiliates such as the Association of Children’s Museums, the American Alliance of Museums (AAM).
  • Recruits, trains and retains highly skilled and well qualified, diverse staff whom possess a strong museum education and/or education background and exemplify the museum’s belief in family learning and learning through play.
  • Supervises staff positively, performing timely performance assessments and affording them appropriate professional development.
  • Creates a budget and meets annual financial targets and metrics established in the annual operating plan.
  • Plans, implements and monitors financial resources throughout operational areas of responsibility.
  • Works with colleagues throughout the Museum to ensure and maintain timely knowledge of programs.
  • Identifies and develops projects for grant funding related to programs and works with the Development team to help secure funding.
  • Develops and sustains a network of external professionals and stakeholder relationships, develop partnerships, and represent the Museum in development efforts, particularly those related to obtaining partnerships and grants.
  • Acts as a spokesperson for Museum, as it pertains to her/his respective areas.
  • Advances the Museum’s mission and program initiatives in the community and museum field.
  • Continually builds strong relationships with a diverse, strategic like-minded partners and collaborators to expand the potential of the museum.
  • Other duties as assigned.
Education, Knowledge, Skills & Abilities: 
Minimum Qualifications
  • Bachelor’s degree required, with an emphasis on Education, Communications, Museum Communications or related fields preferred.
  • Five plus years as an experienced leader who has been a member of an executive management team, demonstrating excellent accountability, leadership, communication, mentoring, empowerment and resource management skills.
  • Proven ability to build and lead successful teams and has a collaborative leadership style. Ability to lead people, building a cohesive team, coaching and developing staff and empowering managers to own their functional areas.
  • Well-developed interpersonal skills and ability to establish rapport with diverse families, staff, community stakeholders and partners. Sensitive in dealing with people of different backgrounds, abilities and life experiences.
  • Three plus years in experience in successful development and implementation of programs, sponsorships, and strategic planning.
  • Must understand multicultural programming to meet the needs of a diverse audience.
  • Understanding of museum industry, overall competition and market place.
  • A track record of performance excellence in meeting targets and objectives.
  • Demonstrated success in leadership roles developing innovative programs and/or “big” ideas at an institution serving children and families.
  • Experience forming successful collaborations with community groups to create a variety of learning opportunities for children and families.
  • Responsive and enthusiastic for leveraging expertise available among thought-leaders on issues such as child development, STEAM and technology.
  • Understanding of customer service best practices and standards as they apply to creating outstanding and enriching experiences for PTM audience; includes knowledge or willingness to learn about and use visitor evaluation tools to improve the visitor experience and technology to enhance the visitor experience, serve special audiences and stretch boundaries of the physical museum.
  • Strong analytical thinking skills;
  • Proven project management experience that includes complex scoping, planning and integration of people and resources, managing risk and planning for contingencies.
  • Ability to manage multiple, complex priorities within demanding timeframes.
  • Ability to handle a variety of constituencies; proven ability to lead a fast-paced visitor focused department and instill accountability for results while creating a work environment that fosters change and innovation while appreciating PTM’s traditions, history and national
  • Strong written communications to prepare reports, presentations and proposals. 
  • Exceptional communication skills (public speaking and presentation) as an advocate for the Museum. Persuasive, credible and polished communicator with excellent interpersonal skills.
Executive level budget management skills and revenue forecasting. Ability to manage and adhere to multiple project budgets and success at completing projects on time, within budget and with limited resources.
Contact Info
Contact Info: 
To apply for this opportunity, please mail your cover letter, resume and accomplishments to: Human Resources, Please Touch Museum, 4231 Avenue of the Republic, Philadelphia, PA 19131: Email: fax: 215-581-3182 Office telephone: 215-581-3189